Return Policy

Avoid Unnecessary Returns – Measure Twice Order Once!

Please measure the entrance pathway to your home/desired room carefully. We have created a measuring guide to help you avoid common appliance ordering mistakes.

Obtaining a Return Merchandise Authorization

Our returns require a Return Merchandise Authorization (RMA) number issued by our customer service team. Please contact us to request a return authorization.

When Can I Not Return a Product?

  • We do not accept returns on air conditioners, dehumidifiers, trim kits, special orders or accessories.
  • All liquid products and water filter sales are final and items cannot be returned.
  • It has been more than 15 days from the date you received your shipment.
  • Item is marked as "Final Sale" or "Special Order". Any and all clearance or marked items are as is, all sales are final, we will not repair or warranty them.
  • Item is in used condition or has been installed.
  • Item is a floor model purchased from our showroom. All showroom floor models are sold as is, and all sales are final.
  • Item is missing its original packaging.
  • Warranty card has been filled out and sent in for the item.
  • Item has been registered or serviced, or rebates have been filed and/or claimed for the item(s) you want to return.
  • Delivery and installation charges are not refundable for returned items.

Refusing a Package

If you refuse your shipment for any reason other than damage to the package, you will be subject to our standard return policy. Please note that all refunds are dependent on the undamaged state of the product when we receive it.

Defective Units

Designer Appliances is an authorized dealer for the manufacturers we represent. If you received a defective unit please keep in mind that most manufacturers will require a service call to diagnose the problem before an RMA is issued. All defective appliances will be serviced by the manufacturer under manufacturer warranty before an RMA is issued. When a product needs to be returned, please contact us to receive an RMA number. All merchandise defects will be verified by our returns department prior to shipment of the replacement. If a replacement is not available we will credit you for the original price paid for the product. If your product is missing parts please contact the manufacturer first to receive your full manifest. Contact information for the manufacturer is included in the product literature. Most appliance and outdoor grill manufacturers have modular parts that can be replaced as a whole. This shields customers from extended wait times and shipping logistics complexities. (For example, a dented refrigerator door can easily be replaced by the manufacturer.)

If you are unable to resolve an issue with a defective item with the manufacturer, please provide us with your manufacturer case number and we will gladly investigate the circumstances. If you are still within our return window and the manufacturer is unwiling to assist you, we may upon investigation, be able to send you a replacement item. If you are unwilling to accept a replacement or unwilling to work with the manufacturer your refund will be subject to our standard return policy.

Damaged Shipments

We insure all of our shipments 100% and use only respected carriers such as FedEx, UPS etc. It is important to inspect each delivery before accepting your merchandise. If you notice your product is damaged, refuse the package and note the damage on the Bill of Lading. Please contact our customer service department within 24 hours. Concealed damages that are noticed after boxes are opened must be reported within 24 hours of delivery. If you would like to report damages after 24 hours of delivery, you will be responsible for filing all claims with the shipper. If your item was shipped via UPS or Fedex, please call them with your tracking number to report damage and then please contact us to report the damage.

Designer Appliances reserves the right to replace any damaged merchandise with a new product. If the item has been discontinued Designer Appliances will offer to upgrade to a newer model or arrange for the retrieval of the damaged merchandise and offer a refund. If you are unwilling to accept a replacement your refund will be subject to our standard return policy.


Returns will be assessed a 20% restocking fee. All returns are subject to inspection and additional fees may apply for items returned in poor condition or missing parts and/or packaging.

Refund Processing

Once items are received and inspected, refunds will be issued within 1 billing cycle. If you had the product delivered to a cargo consolidator that shipped outside of the contiguous United States, you are not covered by this policy. Returns are subject to a restocking fee, which we will subtract from your refund amount. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.